Zen Cascade Backflow Censer

HOW MUCH DOES SHIPPING COST?

The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.----

WHERE DO WE DELIVER?

We provide Worldwide shipping.

----HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:-

On average, orders usually ship after 4-7 business days from the date the production started.

• US orders may arrive approximately 5-10 business days after being shipped.
• International orders may arrive in your country 1-3 weeks after being shipped.

Please Note: Due to the extremely high order demand, carrier services might need additional 7-15 business days to ship packages anywhere.

----CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

----DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.

----WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.

We have a  14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@modernhomeaura.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@modernhomeaura.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.